Alex lost her brother somewhere in the Matrix, resulting in her realizing that her life was meaningless. When she was liberated from the Matrix, she was actually happy to help, and beleived that the crewmembers who woke her saved her life. However, she had a huge fear of re-entering the Matrix due to what happened to her brother, and avoided it by helping out the city of Zion. it was after Zion's need for more liaisons that helped confront and overcome her fear. She is now the Zionite liaison in the Syntax server of The Matrix Online.